CoreSight Optical Privacy Policy

(Last updated: October 2025)

1. Our Commitment

At CoreSight Optical, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, transparently, and in compliance with South Africa’s Protection of Personal Information Act (POPIA).

This Privacy Policy explains how CoreSight Optical collects, processes, stores, and protects your personal information when you visit our website, contact us electronically, or make use of our optical and eye care services in-store.

2. Consent

By using our website, social media platforms, or services, and by voluntarily providing your personal information, you consent to our collection, processing, use, and storage of your information as set out in this Privacy Policy.

You also consent to receiving communication from us, including promotional offers, service reminders, or updates. You may opt out of such communication at any time.

3. Information We Collect

We collect personal information that helps us provide quality optical care and customer service. This may include:

Full name, date of birth, and contact details (email address, phone number, physical or postal address).
Medical and optical information (eye test results, prescriptions, and medical aid details).
Payment information when making purchases.
Information collected via cookies or analytics tools when browsing our website.
Any other information you voluntarily share with us via online forms, WhatsApp, email, or in person.

4. Purpose of Collection

We collect, use, and store your personal information for the following purposes:

To provide optometry services, including eye tests, prescription management, and product orders.
To process payments and medical aid claims.
To communicate with you regarding appointments, promotions, and follow-up care.
To improve our website, services, and customer experience.
For record-keeping, compliance, and lawful reporting requirements.

We will only use your personal information for the purposes for which it was collected, unless otherwise required or permitted by law.

5. Disclosure of Information

CoreSight Optical will never sell, rent, or trade your personal information.

We may share information only with:

Service providers or partners assisting us in delivering services (e.g. laboratories, delivery partners, or medical aid administrators).
Law enforcement or regulatory bodies when required by law.

All third parties are required to maintain the confidentiality and security of your information and use it only for authorized purposes.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections or updates to your personal information.
Withdraw consent to receive marketing communication.
Request deletion of your personal data, where legally permitted.

To exercise these rights, please contact us at info@csoptical.co.za.

7. Data Protection and Security

We use reasonable physical, electronic, and administrative safeguards to protect your information from unauthorized access, loss, or misuse.

Access to personal data is limited to authorized personnel who require it to perform their duties.

If you are provided with login credentials (such as a username or password) for our online services, you are responsible for maintaining their confidentiality.

8. Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.

When data is no longer needed, it will be securely deleted or anonymized.

9. Cookies and Website Tracking

Our website uses cookies to improve user experience and analyse website traffic. Cookies help us remember your preferences and personalize your browsing experience.

You can modify your browser settings to decline cookies; however, this may affect certain website features.

10. Third-Party Links

Our website or social media pages may contain links to third-party websites.

CoreSight Optical is not responsible for the privacy practices, content, or security of external websites. Please review the privacy policies of those websites before providing personal information.

11. Changes to This Policy

We may update or amend this Privacy Policy periodically. All changes will be posted on our website with the updated date.

By continuing to use our website or services after changes are made, you accept the revised terms.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us:

CoreSight Optical
info@csoptical.co.za
www.csoptical.co.za
Durban North | Phoenix | South Africa

Compliance Statement:
This Privacy Policy complies with the Protection of Personal Information Act (Act 4 of 2013) of South Africa.